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We provide fast and responsive customer support services to address all customer concerns including billing, supply issues, and general inquiries. Available Support Services Account balance inquiries (Immediate)…

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Customer Queries & Complaints

We provide fast and responsive customer support services to address all customer concerns including billing, supply issues, and general inquiries.

Available Support Services

Account balance inquiries (Immediate)
Reporting water shortages (1–2 days resolution)

Related Services

Explore other support options and customer service pathways.

New Water Connection

VIWASCO provides new water connections to customers through a simple application and installation process. Once approved and paid, connection is completed within a short timeframe to ensure quick access to water…

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Disconnection & Reconnection

VIWASCO disconnects water services in cases of non-payment and restores supply promptly once payment is made. How It Works Water is disconnected after 14 days of unpaid bill Settle outstanding bill Water supply is…

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Water Kiosk Services

VIWASCO supports water kiosk operators through structured application and approval processes. How to Apply for Water Kiosk Submit application for retailing services Application review and approval process (up to 1…

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Written complaints response (1–3 days)

Email support (Immediate)

Telephone support (Immediate)

Walk-in office support (Immediate)

Refund processing after termination (within 2 weeks)

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Customer Queries & Complaints

Available Support Services

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